One-Time Passcodes

We’ve added a new layer of security to our credit and debit cards, especially useful for cardholders shopping online. One-time passcodes sent to your mobile phone will help us ensure that your transaction belongs to you.

How it works: A passcode request will pop up during online transactions when our system detects the need for additional security. This is a secure passcode and should never be shared with anyone. If you receive a request, check your mobile phone for a text containing the passcode, then enter it where prompted online. If you don’t enter the correct passcode, your transaction will not go through. Contact us directly at 303-657-7000 to resolve this issue.

One-time passcode will not apply to most transactions, so don’t be alarmed if you don’t receive a request. But also, don’t be alarmed if you do: this extra authentication step is just a sign that our security measures are working to keep your accounts safe.

Please take a moment to update/add your mobile phone number with us. If you do not have a valid mobile phone number on file, this will impact your ability to make purchases.

You can update this information in your online banking account.

If you do not have an online banking account, or you have any questions or concerns, please reach out to us at 303-657-7000 or