Man on a computer banner

WELCOME TO RENOVATED DIGITAL BANKING.

Updated online and mobile banking are here!

We’ve been renovating our Online Banking and Mobile Banking and we’re excited to show it to you. The updated look and feel will make your digital experience feel as handcrafted as if you were walking into your neighborhood branch. Easier to navigate, and more customizable than your favorite work station, we think you’re going to like it.

Here are the new Mobile App features:

  • Mobile users will need to update or download the new apps on Google Play (must uninstall old app and download new app) or the Apple App (update or uninstall and download new app) stores. The new apps are named Premier Member Credit Union (formerly Premier Members Mobile).
  • Access your statements
  • Add new products and apply for loans
  • Manage and view recurring bill payments
  • Pending payments and deposits will be available
  • View all accounts in one view
  • Request Replacement Cards, Manage Travel Notifications, block a lost/stolen card
  • View your check images
  • Schedule payments in Bill Pay or External Transfers to manage your accounts all in one system

Read all about Mobile Banking in the User Guide.

And the new features for Online Banking:

  • Add accounts from participating financial institutions to view balances and payment due dates
  • Schedule payments in Bill Pay or External Transfers to manage your accounts in one system
  • Create and manage a budget of all your accounts
  • Add additional accounts as overdraft sources
  • Request Replacement Cards, Manage Travel Notifications, block a lost/stolen card
  • Order new checks and stop payments
  • Set your desktop background from a variety of templates
  • Enhanced security with one-time passcodes via text, email and phone
  • Add additional accounts for overdraft protection

Read all about Online Banking in the Users Guide.

During this conversion, there are some important dates and information for you to know about.

First Login after Conversion

  • Your Username is the same. Please use the password referenced in the email sent to you on 10/26. Forgot your Username?
  • You will be required to accept new disclosures when logging in and to access specific features.
  • We do not recommend using Internet Explorer as your web browser when accessing Online Banking. The following browsers are supported:
    • Google Chrome*
    • Firefox*
    • Microsoft Edge*
    • Safari*
    • iOS*
    • Android v5.0 and above*
      *Latest 2 versions

Bill Payments

  • Bill Pay will be available at 8:00AM MDT on October 28th. All bill payments scheduled will continue to be sent to your payees.
  • Your scheduled bill payments from October 27th forward will be converted to the new system.
  • Your Payees will be converted. Make sure all payee information, including address and account numbers (13 or 15-digit MICR) are updated. Please removed any used payees.
  • The new system will only allow one Bill Pay profile per member Tax ID. Please consolidate your Bill Pay information to ensure only one Bill Pay profile is maintained and disable the others.
  • eBills have not been converted and will need to be re-established. Please wait two to three weeks to allow the previous Bill Pay provider to notify your eBill payees and cancel the current enrollment.

Scheduled Transfers

  • IMPORTANT: Please look for your scheduled transfers for internal and external accounts before scheduling new transfers or making payments to avoid duplication.

Mortgage Payments

  • You will have a new view for your PMCU Mortgage Payment history and payment options. Payments currently scheduled will continue to be made.
  • Your mortgage payments can be viewed and managed in the Scheduled Transfers area in the new app.
  • You will no longer use the View Statement link.
  • Centennial Lending mortgages will continue to be managed on the Centennial Lending website.

Shared Access

  • You can now allow access to specific accounts for other online banking users

eStatements

  • You will need to enroll for eStatements and eNotices to view them during your first login to the new system. You can do this any time after the conversion through our Online Banking.
  • You can view your statements for your registered account. Access to statements for other accounts will be added in the near future.

Transaction History

  • Transaction history in our core system will continue to be available after conversion. Historical statements and tax documents will continue to be available in the new Statements & Notifications section.

Quicken/Quickbooks/Mint

  • You must update your Quicken/Quickbooks profile prior to midnight on October 26th, 2020. After completing your last download, save a copy of your data in a secure place on your computer. Then, deactivate your profile to prepare for connection to the new Online Banking. By end of day November 6th, 2020 reactivate your profile.

Account Nicknames

  • Account Nicknames will transfer into the new system.

Alerts

  • Alerts will not be converted and will need to be re-established in the new system.

Minors 12 and under

  • Parents should be aware that that data is being collected as if they were an adult. Minors 12 years of age and under will no longer be able to log into online banking

Take a look around and let us know what you think. If you have any questions, please give us a call at 303.657.7000.